okji Frequently Asked Questions

The minimum age to register and play on okji is 21 years old. This is a hard requirement under PAGCOR regulations governing online casino gaming in the Philippines. okji enforces this through mandatory identity verification. Any account found to belong to someone under 21 will be permanently suspended and all balances forfeited, with no exceptions.

okji accepts any valid Philippine government-issued photo ID for KYC — your passport, driver's licence, SSS card, UMID, PhilHealth ID, or Postal ID all work. Upload a clear photo or scan of the front and back of your chosen ID through your account dashboard. Most KYC reviews are completed within 24 hours. You may also be asked for a selfie holding your ID.

On the okji Login page, click "Forgot Password" below the login fields. Enter your registered email address and okji will send a secure password reset link to that inbox within a few minutes. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. If you're still stuck, contact okji's 24/7 live chat support.

No. Each individual is permitted to hold only one active okji account. Creating multiple accounts — even using different email addresses, phone numbers, or devices — is a violation of okji's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any bonuses or winnings across those accounts will be forfeited.

To permanently close your okji account, contact the 24/7 customer support team via live chat or email [email protected] with your account details and a clear request for closure. Before closure, ensure all pending withdrawals have been processed. Any verified balance remaining in your account will be returned to your registered payment method. Account closure is irreversible.

The minimum deposit on okji is ₱100 for GCash and PayMaya transactions. For bank transfers via BDO, BPI, or Metrobank, the minimum is ₱500 due to interbank processing requirements. These minimums let Filipino players start with a manageable budget. Specific limits for each payment method are always displayed on the deposit page within your okji account.

GCash deposits on okji are credited to your account balance instantly — typically within seconds of confirming the transfer in your GCash app. There is no processing delay on okji's side for e-wallet deposits. If your GCash deposit hasn't appeared after 5 minutes, check that the transaction was completed in your GCash transaction history, then contact okji support with the reference number.

Yes, okji fully supports PayMaya (now Maya) for both deposits and withdrawals. PayMaya deposits are credited instantly, the same as GCash. Withdrawals to PayMaya are typically processed within 15 minutes of approval. To use PayMaya on okji, your PayMaya account must be registered under the same name as your okji account — third-party transactions are not permitted.

Yes. okji accepts deposits via BDO Online Banking, BPI Online Banking, and Metrobank. You can transfer funds using InstaPay (credited within 15–30 minutes) or PESONet (next business day settlement). Always use the exact account name and reference number provided on okji's deposit page to ensure your funds are matched to your account without delays.

GCash and PayMaya withdrawals from okji are typically completed within 15 minutes of approval during normal operating hours. Bank transfers to BDO, BPI, or Metrobank via InstaPay are usually processed within 1–2 hours. Your first-ever withdrawal requires completed KYC verification. During peak periods or if additional review is required, processing may take up to 24 hours.

okji does not charge withdrawal fees on the platform side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small InstaPay fee per outgoing transfer. okji recommends using GCash or PayMaya for fee-free withdrawals. Check your payment provider's current fee schedule for specifics before withdrawing.

The minimum withdrawal on okji is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum on standard withdrawals, though very large withdrawals may be subject to additional compliance review as required by Philippine anti-money-laundering regulations. Your withdrawal limit is displayed in your account dashboard at all times.

okji offers a wide catalogue of slot games including titles from JILI Games — one of the most popular slot providers among Filipino players — as well as games from Pragmatic Play, NetEnt, Habanero, and other licensed providers. JILI slots like Fortune Gems, Golden Empire, and Money Coming are available alongside classic 3-reel titles and jackpot progressives. New games are added regularly.

Yes. okji's live dealer section features real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. Games are powered by Evolution Gaming and other leading live casino providers. Tables run 24/7 with Filipino-friendly betting limits starting from ₱50, making live casino accessible regardless of your session budget.

Yes, okji's sportsbook covers PBA (Philippine Basketball Association) games across all conferences — Governors' Cup, Commissioner's Cup, and Philippine Cup — with markets including winner, handicap, total points, and quarter betting. Odds are updated in real time. In-play betting is available for most PBA games. You can also bet on NBA, FIBA, and international basketball from the same sportsbook interface.

okji offers online sabong (cockfighting) betting through its dedicated sabong section, covering live derbies streamed from licensed arenas. You can place Meron and Wala bets with PHP-denominated stakes. Sabong events are subject to operator scheduling and are available when licensed arenas are actively streaming. Always check the sabong lobby for current event availability and scheduled fight times.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a slot machine pays back to players over a very large number of spins. A slot with 96% RTP returns ₱96 for every ₱100 wagered on average over time. Higher RTP means better long-term value. okji displays the RTP for each slot in the game's information panel before you start playing.

Yes. okji is fully optimised for mobile play through your browser — no app download is required. The platform works smoothly on Android and iOS devices, including popular models used in the Philippines like Samsung Galaxy and iPhone. Simply visit okji.asia on your mobile browser, log in, and play. The full game catalogue, deposit, and withdrawal functions are all available on mobile.

okji offers a welcome deposit bonus for newly registered players who complete their first qualifying deposit. The exact bonus percentage, maximum amount, and eligible games are displayed on the okji promotions page and are subject to change. All welcome bonuses come with wagering requirements that must be met before winnings from bonus funds can be withdrawn. Read the full promotion terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the value of your bonus before associated winnings become withdrawable. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in total eligible bets before withdrawing. On okji, wagering progress is tracked in real time in your account's bonus section.

Yes. All okji bonuses have expiry dates, which are specified in the individual promotion terms at the time of claiming. If the wagering requirement is not completed before the bonus expires, the bonus funds and any associated winnings will be automatically removed from your account. okji sends reminder notifications before bonus expiry — make sure your registered email is active and checked regularly.

Yes. okji runs a tiered VIP loyalty program where players earn points based on their real-money wagering activity. Higher VIP tiers unlock benefits including faster withdrawal processing, dedicated account managers, exclusive reload bonuses, higher deposit and withdrawal limits, and invitations to special events. VIP tier upgrades are reviewed periodically based on your wagering activity over a rolling period.

okji operates under applicable Philippine online gaming regulations overseen by PAGCOR — the Philippine Amusement and Gaming Corporation. PAGCOR is the government agency responsible for regulating and licensing online gaming operations in the Philippines. okji complies with all PAGCOR-mandated player protection, responsible gaming, and anti-money-laundering requirements applicable to licensed online gaming operators.

All responsible gaming tools on okji are accessible from your Account Settings under the Responsible Gaming section. Deposit limits (daily, weekly, monthly), session time limits, loss limits, cool-off periods, and self-exclusion are all self-managed from this section. Limit reductions take effect immediately. Self-exclusion activates instantly and cannot be reversed before the chosen period ends.

If you feel your gaming at okji is no longer just for fun, take action now: activate the self-exclusion tool in your account settings, or contact okji's 24/7 support team via live chat to have it applied immediately. For professional support, contact the National Center for Mental Health crisis line at 1553, or reach out to Gamblers Anonymous Philippines, which runs peer support groups in Metro Manila and Cebu.